Cancellation and Refund Policies

Cancellation and Refund Policy

1. Notification Period: Customers must notify I Need a Storage Room of their intention not to renew the storage room rental at least 7 days prior to the end of the current rental period. The end date of the rental period is the same day of each month, coinciding with the start date of the contract.

2. Methods of Notification:
- In writing, directly to the contact person that the client has with Necesito un Trastero.
- Via email to administracion@necesitountrastero.es, including the client's full name, the city where the client has rented the storage room, and the number of the storage room.
- Calling the toll free number 900 811 646.

Refund Policy:

1. Non-Refundable Fees: Monthly fees are non-refundable once paid, except in cases of service failure or other problems caused by I need a Storage Room.

Termination for non-payment:
- If payment is not received on time, an additional fee of 20€ will be charged for each returned payment or declined card.
- If payment is not made within 30 days after the due date, the contract will be terminated and the client's access to the storage room will be blocked until the debt is resolved.
- If the non-payment situation persists for more than 8 weeks, the customer expressly waives his right of ownership of the stored goods, and I need a Storage Room will be able to dispose of them as it sees fit.

Revision of Rental Rates: Rental rates may be revised in accordance with the Consumer Price Index (CPI) published by the National Institute of Statistics or similar agencies. The rent may also be adjusted in case of improvements to the property, with a minimum notice of 30 days prior to the next payment.

For more details, please refer to the Terms and Conditions.